7ee77 Privacy Policy

We collect certain types of personal information at the time of registration on 7ee77 and at various stages of your use of our services. A detailed description of this information is provided below:

1.1 Registration Information

When you create an account on 7ee77, we collect the following information:

• Full name (as per legal name)
• Date of birth (for age verification purposes — only those aged 21 or above may register)
• Email address
• Mobile number
• User's preferred username and password (stored in encrypted form)
• National identity card or passport number (for identity verification purposes)

1.2 Financial and Transaction Information

We collect the following information to complete deposit and withdrawal processes:

• bKash, Nagad, Rocket or bank account number (required for transactions)
• Deposit and withdrawal history
• Bank account details for bank transfers

1.3 Usage and Technical Information

Information automatically collected from your activity on our platform:

• IP address and device identification information
• Browser type and version
• Date and time of website access and usage
• Information about pages visited and navigation patterns
• Information obtained from cookies and similar tracking technologies
• Gaming activity and preference history

7ee77 uses collected information only for specific and legitimate purposes. Each purpose is described in detail below:

2.1 Account Management and Service Delivery

• Creating, verifying, and managing your account
• Delivering our gaming services without interruption
• Processing deposit and withdrawal transactions
• Providing bonuses and promotional offers
• Managing your VIP status and rewards

2.2 Security and Fraud Prevention

• Detecting and preventing fraudulent activity
• Complying with anti-money laundering (AML) regulations
• Verifying user identity
• Ensuring platform security and preventing cyberattacks
• Taking action against the creation of multiple accounts

2.3 Customer Service and Communication

• Providing 24/7 Bengali live chat support
• Sending important notifications related to your account
• Resolving your questions or complaints
• Sending security alerts and transaction confirmation messages

2.4 Service Improvement and Personalization

• Recommending games and promotions based on your preferences
• Improving the quality of our website and services
• Analyzing platform performance
• Managing responsible gaming programs

7ee77 does not sell your personal information or share it with third parties unnecessarily. However, disclosure of information may be required in the following limited circumstances:

3.1 Service Provider Partners

We work with certain technology and service providers who assist in operating our platform. These partners include:

• Payment processing services (bKash, Nagad, Rocket, banking institutions) — only the information necessary to complete transactions
• Identity verification service providers
• Cybersecurity and fraud detection services
• Cloud hosting and data storage services

All such partners operate under strict confidentiality agreements and may only use your information for specified purposes.

3.2 Legal Obligations

We may be required to disclose information to legal authorities in the following circumstances:

• Based on a valid order or warrant from a competent legal authority
• To assist in investigations into money laundering or financial crimes
• As required by law for national security or public interest purposes
• To protect our rights or the rights of other users

7ee77 applies industry-standard technical and organizational measures to protect your personal information. Our security framework is as follows:

4.1 Technical Security

• SSL/TLS Encryption: All data transmission between you and our servers is protected by 256-bit SSL encryption
• Database Encryption: Sensitive information is stored in encrypted form
• Firewall and IDS: Advanced firewall and intrusion detection systems
• Two-Factor Authentication: An additional layer of security for account access
• Regular Security Audits: Periodic security testing by third-party experts

4.2 Administrative Security

• Only authorized personnel may access information on a need-to-know basis
• All staff receive training on confidentiality and data protection
• Complete logs of information access are retained and reviewed regularly
• A dedicated team is on standby for rapid response in the event of a data breach

7ee77 uses cookies and similar technologies to improve your browsing experience and to analyze platform performance.

5.1 Types of Cookies

• Essential Cookies: These cookies are essential for the basic functioning of the platform. They are required to maintain your login session, for security verification, and similar purposes.
• Functional Cookies: Used to remember your preferred language, theme, and other settings.
• Analytics Cookies: Used to analyze website traffic and usage patterns, which helps us improve our services.

5.2 Cookie Controls

You can control or disable cookies by changing your browser settings. However, disabling certain cookies may cause some features of 7ee77 to not work properly. Essential cookies cannot be disabled as they are part of the platform's core functionality.

7ee77 retains your personal information only for as long as necessary. The retention period is determined based on the following factors:

• Active Account: All relevant information is retained for as long as your account remains active.
• Closed Account: After an account is closed, certain information may need to be retained due to legal and regulatory obligations.
• Financial Transaction Records: Retention of transaction records for a specified period is mandatory in accordance with financial regulations.
• Deletion of Unnecessary Data: When the legal or business need to retain data comes to an end, it is securely deleted.

As a user of 7ee77, you have the following rights with respect to your own personal information:

7.1 Right of Access

You may find out at any time what information 7ee77 holds about you. You can contact us to request a copy of your information.

7.2 Right to Rectification

If there are any errors or incomplete details in your information, you may request that they be corrected. Some information can be updated directly from your account settings.

7.3 Right to Erasure

In certain circumstances you may request the deletion of your personal information. However, it may not be possible to delete some information due to legal obligations or legitimate business requirements.

7.4 Right to Object to Processing

You may object to marketing communications or certain types of data processing. We will process your request within a reasonable time.

7.5 How to Exercise Your Rights

To exercise any of the rights listed above, please contact us:

• Via 24/7 live chat from any page on the site
• Email: [email protected]

We will respond within a reasonable time after verifying your request.

7ee77 strictly provides services only to those aged 21 or above. We do not knowingly collect any personal information from minors.

• Age verification is mandatory at the time of registration
• If we become aware that a minor's information is present in our system, that account will be closed immediately and the relevant information will be deleted
• If any parent suspects that a minor has created an account, they can contact us at [email protected]

7ee77 reserves the right to update this privacy policy from time to time. If there are any significant changes to the policy, we will notify you in the following ways:

• A notification will be sent to your registered email address
• A notification will be displayed when you log in to the platform
• The "Last Updated" date on this page will be changed

If you continue using our services after the updated policy is published, you will be considered to have automatically agreed to the terms of the new policy. We therefore recommend that you review this policy regularly.

If you have any questions, concerns, or requests about this privacy policy, please get in touch with us. Our support service is available 7 days a week, 24 hours a day:

• Live Chat: Get instant support in Bengali via 24/7 live chat from any page on the site
• Email: [email protected] — for matters related to data protection and privacy
• Support Hours: 7 days a week, 24 hours a day (BST, UTC+6)

We take all privacy-related requests seriously and aim to provide a resolution within a reasonable time.

For other legal matters, please visit our Terms and Conditions and Responsible Gaming pages.